Well to me it’s automated as I don’t have to do it manually. I see your point, it’s still done by a human but from my point of view it has been automated.

I feel like you're dehumanizing the people actually doing the work for you.

That was not my intention. Perhaps there is a language barrier as English is my second (or third) language.

To automate something to me means getting the same result without me manually having to do it.

Like hiring a professional to translate a document for me. I’d call that automation but I know now that’s incorrect.

> Perhaps there is a language barrier as English is my second (or third) language.

Ah, that's understandable then.

As someone else said in another comment, passing the work off to another human is usually referred to as "outsourcing". Automation typically refers to passing the work off to a robot or computer.

Well now you need to automate dropoff and pickup as well as payment.

Uber wash & fold?