When the story made it to Slashdot's front page, it had ~46k 1-start reviews and a few hundred ratings in the 2-5 stars range.
Methinks whoever is in charge of company reviews at BKK is despairing right now. Unless they somehow convince FB to drop the recent cohort of 1-star ratings (which will almost certainly yield a Streisand effect) and keep a low profile for a very long time before allowing star ratings again, there's simply no way the BKK will rescue the rating.
It's unfortunate for the BKK and its staff. The quality of their service and vehicles is good overall and the staff is friendly. It's admittedly not 5-star grade, but it's certainly not 1-star material either. Yet this sequence of event might haunt them for years.
When the story made it to Slashdot's front page, it had ~46k 1-start reviews and a few hundred ratings in the 2-5 stars range.
Methinks whoever is in charge of company reviews at BKK is despairing right now. Unless they somehow convince FB to drop the recent cohort of 1-star ratings (which will almost certainly yield a Streisand effect) and keep a low profile for a very long time before allowing star ratings again, there's simply no way the BKK will rescue the rating.
It's unfortunate for the BKK and its staff. The quality of their service and vehicles is good overall and the staff is friendly. It's admittedly not 5-star grade, but it's certainly not 1-star material either. Yet this sequence of event might haunt them for years.