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Without more context, my suggestion is to sell to the CIO instead. You are already in contact with him. Get him to initiate a project.

Blueprint-sell, solution-sell, or whatever is the current hotness in enterprise software nowadays :)

Joke-aside, engage with the CIO. If the current sales rep thinks he or she is too "low-level", involve someone higher up in your company, get the VP of sales involved. Hell, get your CTO, chief architect and/or CEO involved. CEOs make great salesmen in enterprise software. Get the CIO and higher ups excited about using Twilio throughout the organization. If you want to hit it big, don't start from the bottom (only). Start from the top.

As for this problem:

> since Glenda is gone and I heard Sally moved to outside sales. Vincent's secretary wrote back to me saying she'd "ping" him and "circle back". That was two weeks ago.

Build a sphere of influence and expand on it. I found out the hard way that it was absolutely terrible for me that I had only 1 or 2 points of contact in a company. What if they moved on (suddenly)? Build contacts within the company, and expand. Keep in contact with them.




What kind of salesperson waits two weeks for a low level functionary to get back to him instead of forcing the issue himself?




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