A comment on the article advises filing a theft report. This has worked for me twice. The one most relevant to HN:
Crappy payroll company ADP double-debited the quarterly IRS tax payment for payroll. (Luckily I always have payroll checks written out of a payroll-only account, so when the account went negative the bank called me so I could transfer additional money (about a half a million bucks) in and nobody's paycheck bounced). To make a long story short ADP refused to do anything and when I finally got to talk to the district manager he insisted his hands were tied. "I don't know why you keep saying we improperly took your money -- we didn't! The money is at the IRS and in three months you can just declare it as a credit on your next payment. We don't have your money at all." Finally I agreed with him, "you're right! I will stop saying you took your money and will instead use the correct vocabulary, 'grand theft', 'fraud', and 'abuse of power of attorney'. Since you prefer the precise terminology, if the money is not in my account by 2PM (note: that's when the fed wire closes) I'll drive over to the Santa Clara district Attorney's office and swear a complaint."
Oddly enough the money that they supposedly didn't have was in our account by 1pm.
Crappy payroll company ADP double-debited the quarterly IRS tax payment for payroll. (Luckily I always have payroll checks written out of a payroll-only account, so when the account went negative the bank called me so I could transfer additional money (about a half a million bucks) in and nobody's paycheck bounced). To make a long story short ADP refused to do anything and when I finally got to talk to the district manager he insisted his hands were tied. "I don't know why you keep saying we improperly took your money -- we didn't! The money is at the IRS and in three months you can just declare it as a credit on your next payment. We don't have your money at all." Finally I agreed with him, "you're right! I will stop saying you took your money and will instead use the correct vocabulary, 'grand theft', 'fraud', and 'abuse of power of attorney'. Since you prefer the precise terminology, if the money is not in my account by 2PM (note: that's when the fed wire closes) I'll drive over to the Santa Clara district Attorney's office and swear a complaint."
Oddly enough the money that they supposedly didn't have was in our account by 1pm.