The CFPB is pretty awesome. I will try that next time I need to resolve something.
Here's a trick I have used in the past to deal with a large USA financial company...
- call corporate Headquarters
- Ask for the Chairman of the Board's office
- When they ask why, just say you only need to leave a message with their executive assistant
- when you get the EA on the line, say you'd like to complain, and have made a good faith effort to go through normal channels, but now your are pissed that the company has <thing that could get bad press if it got picked up by the media>
- that has gotten my stuff fixed twice, once to get debt a shady debt collector off my back (2009 was a rough year), and another to get an unpaid invoice paid
Basically, when a company screws up by taking your money, they don't want to draw the wrong kind of attention. "<Financial institution> makes mistake it can't (can't, not won't) fix" projects incompetence, which is a direct assault on the reputation of trust, stability, and prestige. No bank could survive if the proverbial fine print included "most of the time, we don't lose your money!"
Here's a trick I have used in the past to deal with a large USA financial company...
- call corporate Headquarters
- Ask for the Chairman of the Board's office
- When they ask why, just say you only need to leave a message with their executive assistant
- when you get the EA on the line, say you'd like to complain, and have made a good faith effort to go through normal channels, but now your are pissed that the company has <thing that could get bad press if it got picked up by the media>
- that has gotten my stuff fixed twice, once to get debt a shady debt collector off my back (2009 was a rough year), and another to get an unpaid invoice paid
Basically, when a company screws up by taking your money, they don't want to draw the wrong kind of attention. "<Financial institution> makes mistake it can't (can't, not won't) fix" projects incompetence, which is a direct assault on the reputation of trust, stability, and prestige. No bank could survive if the proverbial fine print included "most of the time, we don't lose your money!"