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I think the specific root cause is that messaging is actually a number of different spaces with different ideal solutions, which I think Google is starting to get even though I don't think they've yet actually nailed any of the subspaces (or even necessarily correctly not identified exactly what they are.)



Except that Apple and Facebook managed to largely nail all of the spaces with a single app.


Facebook has at least two (Facebook messenger and Whatsapp.)


Facebook also nailed cross-platform native and web.

I really like the messenger.com [1] version of the client.

[1]: https://www.messenger.com/




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