>> Frankly, I can't understand how Google is so chaotic.
I'd love an open and honest answer from someone up high in the org chart at Google on that. Better yet, just an acknowledgement of it and how they're going to stop doing this in the future. If they were a startup with 200 employees under the age of 30 I'd understand it, but they're obviously waaaaay beyond that stage.
Hell, at this point I would settle for some closure on "what the hell did you mean by 'more wood behind fewer arrows' in 2011 when you began the process of mass project shutdown?!... that's not really how arrows work :/".
I read an essay on HN few weeks ago which said that the problem with G+ was that the higher mgmt at Google thought FB is famous because of a nicely designed product (rather than network effect), so they released a good product G+, it is somewhat a good product but it missed the train. Plus it has circles, it isn't intuitive.
I actually like G+ in principle. They already had the option to create a basic profile for your Google account which was good for those of us who already used Gmail, Docs, Calendar, Maps, etc. from them. I think they figured they had all of the pieces to make a "better Facebook" and compete in that space, but as you say, network effects are strong.
I know a ton of people who set up a G+ profile and I found both the web version and mobile app to be superior to Facebook's offering. Plus they had better image hosting and they had good text/video chat before FB updated theirs.
But in the end it comes down to critical mass of users (and particularly, non-early-adopters) on Facebook. You might get your other peers to try out a new service if you're into trying out new sites/services but unless you get everyone to make (and use) a profile the way most people seem to at least have a Facebook account, you're stuck maintaining two profiles on two sites and switching between them depending on who you want to share that update or photo or link with.
In the end it didn't matter if they had a modestly better site or mobile app because nobody wanted to post to two sites. And since, unlike email, these things don't operate on any sort of standard protocol, you can't just switch your client and let grandma keep using her old one so it fizzled as a FB competitor.
(I still use it for several niche interest groups though. Also I think circles are vastly superior to whatever Facebook has for granular control of who you share something with.)
Even I love G+ on principle, but that's the point, in principle. The problem with G+ goes deep, first of all, they just assumed that a network gets traction because of beautiful UI, it is not the case, if you look at facebook's growth, it started as a way to talk and later as a dev platform, because of farmville and games like that they get a lot of traffic, so essentially facebook means different things to different people.
When fb came into existence there wasn't much of a competitor to it, so they focused on making it easy to use and stuff, later, when g+ was being created they misread the entire picture. At that point fb had become a platform or was becoming a platform. Currently, FB has different users, some use it as a buy sell group, some for messenger, some for playing games (APIs) etc
g+ didn't focus on good things, just beautiful UI doesn't mean you win, you have to differentiate yourself, they should have gone this way, start a private beta, build a terrific API for developers, so devs will flock to your platform and build apps on it, plus the circles stuff, it is great for geeks like us, but not so much for my grandma, who doesn't even know what google means. Plus, g+ takes an awfully large amount of time to load on slow network. Overall. Plus they don't have an end vision.
Yeah the smart thing would have been to acknowledge that you arent FB and dont need to be FB and to focus on areas that are underserved rather than trying to semi repeat what they have done
They don't care. You as a user (for Google) ain't a customer, you're the product. This is most starkly clear in their customer service. Most of their free products don't even have one and refer to the Google forums. Meanwhile AdWords, AdSense etc. customer service is top notch.
What pisses me off most is that there is no clear alternative if you want to keep your data portable between multiple brands/devices. Microsoft often works poorly. Apple only works on Apple. The alternative is a hodgepodge of services (SimpleNote, HERE maps, EverNote, etc) that requires tons of accounts.
You underestimate how stultifying size can be. When I was at Google, pretty much everyone cared about how the internal incentives were screwed up. There were a lot of attempts at changing structure of promotion and career development, but nobody knows how to do it. To be fair, I'm not aware of any entities of that size who don't have the same problem of with balancing the need for centralization with keeping bright workers motivated and growing.
Why not just place a product manager above each product (Gmail, YouTube, Play Music, etc. etc.) that each report to the master manager who's only job is basically to unify all the services and make them work together in a nice way. He would be the one to force everyone to use the same animations, same icons, same conventions etc.. honestly I never understand how companies with millions of dollars can't come up with the simple fix of 'give an experienced person total authority'.
I'd love an open and honest answer from someone up high in the org chart at Google on that. Better yet, just an acknowledgement of it and how they're going to stop doing this in the future. If they were a startup with 200 employees under the age of 30 I'd understand it, but they're obviously waaaaay beyond that stage.