Tell me about it. But at least I can get Comcast to fix themselves without having to complain to the whole Internet successfully.

> But at least I can get Comcast to fix themselves without having to complain to the whole Internet successfully.

Maybe you can, but lots of people can't:

http://www.google.com/search?q=Comcast%20service%20stories

(At least you can easily get a representative to say personally that they won't be helping you!)

Maybe it helps that I have customer service experience myself? All I can say is that I've never had trouble with them. But I suspect that'll change as soon as anything happens that can't be solved by Tier 1 or a truck roll.