The amazing thing is the customer, who had slowly developed a set of acceptability criteria for desktop computing (basic stuff like "no spyware") and got it all reset to zero for mobile computing, just like that. That was amazing. And scary.
This is the IT story of the century, but it's not often talked about in those terms - I found it horrifying and demoralizing to watch. But perhaps it's not the last time we'll have some sort of discontinuous lurch - perhaps it's a good thing that such resetting of expectations is possible. Perhaps the shoe will move to the other foot with the next wave...
