I don't work directly with Surge but the other developers where I'm at have found Surge to have too much downtime and we're moving off of it now. Maybe in the future they will have a more reliable service, but right now you'll definitely experience the growing pains of a new tool.
We are having growing pains no question. We have learned lots about our system recently due to some of these incidences. Changes are underway to make the system more fault tolerant and resilient to attacks.
Give us time to make things better and please keep us on your radar.
