Under "Room Settings -> Security & Privacy -> Who can ready history?" do you have "Anyone" set? I believe this controls whether it can be indexed or not, as if you have it on any of the "Members only" settings, their bot needs to be in the room for it to see history.

Disclaimer: I'm fairly new to administrating a Matrix server so I could be wrong, but the logic seems to make sense with my suggestion.

Ah, that setting was not ticked. Interesting. I might try this on a different room.

> replying to a message brings a clickable line of what you are replying to which jumps back up to the previous line in the chat.

I actually really despise this feature, because it pings the user you're replying to by default and you have to explicitly turn it off as a user sending the message. "Server" admins cannot change the functionality around.

From a personal standpoint it's not generally a problem, but my company uses Discord as a support platform so we (the staff) end up constantly getting pinged when we do not want to, especially when it's for a message that we may have posted in our general "community area" a few hours ago, and someone has just now decided to reply with "lol" and it generates a ping for it.

Pinging should be opt-in not opt-out, just like when replying to someone before hand, you explicitly needed to make a conscious choice to ping them.

Even worse, when the feature was first released, literally editing your message (even if you explicitly turned off the ping) caused it to ping the other user.

It's actually against our rules to ping support staff in ticket channels (primarily because someone will either ping everyone with the staff role upon two seconds after the ticket opens - or ping a staff member to "bump" their ticket), but its not like we can realistically enforce that for reply-generated pings due to the fact that most of the time its accidental (we do ask them to turn off the ping after the first time - and a good chunk of the time people "forget" to still do so, whether intentionally or unintentionally). /endrant

> I kind of want to run two instances, but this is apparently a ban-able offence.

As far as I'm aware, Discord usually only hands out bans for this when you use an alt-account to ban evade. Though I can certainly understand not wanting to risk it if you use it for work (I'm affected by this as well).

Yeah, the company I work for actually has a public Discord server for providing support (and hosting our "community" - with some exclusions due to privacy concerns).

Because of that all of our internal staff discussions takes place in Discord, in channels that can only be seen by the "Staff" role (though modded Discord clients can show these channels' names - because channel listing, both voice and text based, seems to have been relegated to client-side so the server just sends ALL channel names, but not the actual contents unless you have the role since that is checked server-side).

While we do have a system that management based staff are invited to (I won't name it because NDA, but it's incredibly easy to guess), but it is only used in case there's a *massive* Discord outage and the staff end up in an extended communications "blackout" because of the outage - however it has _never_ actually been used, at least in the time I've been part of it.

This is exactly what happened with Alien Blue.

Which is the client I used before Apollo.

On iOS, you can do block everyone but favorites, or just all, with an option of allowing repeat callers through (they call X amount of times in a 5 minute duration).

Unfortunately this also disables all other app notifications which is less than desirable.

You can actually now self-sign apps without being a developer now.

There is a caveat however, you have to resign it every seven days.

Edit: I also want to say there’s a limit to the amount of apps you can do this with.

It’s not a great solution, but I have a feeling it’s as good as we’ll ever get.

My point exactly... ;)

If they can prevent it Apple will of course not allow you to run any pirated app you want. That’s the flip side of being on the platform where developers actually earn money.

I’ve even heard of some centers that are allowed to hang up on you if you try that.

The call center I used to work for expected us to give one warning for such hostile behavior, and then simply hang up if the customer kept being abusive and/or threatening.

In general its, simply a bad idea to be rude to the person you expect to provide assistance.

We didn't have that, but people had figured out a way to use the hardware to hang up and bypass the monitoring and would just use it.

This is how my call center measured performance until upper management came in and shut it down. Now it’s 800s, or you’re out.

Aren't there regulations/requirements about what's allowed on the windshield?

I would think it'd be seen as a "distraction", those suction cup mounts for example are illegal in a lot of states.