We use Groove also. It works fine but we do wish it had any kind of mobile support. Even if the desktop site would just function in a mobile browser would be helpful. Two way Slack integration would be a dream (it has notification only now. You can't respond to tickets from slack).
We switched to Groove from Zendesk (which was awful). We're happy with it. I do wish it had better reporting. It also has occasional hiccups (missing emails, report numbers inconsistent).
Groove is who I went with, after looking into this area. Very happy with it so far, the on-boarding was perfect with its step by step setup. Would certainly recommend.
We have used Groove and really liked the simplicity of the software. However as use cases matured we realised that doing SEO on the knowledge base articles is not possible.
Zerebra | Web Designer & Server administration | Stockholm, Sweden
Zerebra is a consultant company, working with web development with widely different tech stacks (from Python, Flask/Django, Postgres, to C# with MSSQL), managed hosting and on-site tech support, to fully cover companies tech-needs.
We have the competence to fill all our clients needs in digital marketing, application development, tech-stack migrations and much more.
Zerebra | Web Development & On-site Support Consultants | Stockholm, Sweden
Zerebra is a consultant company, working with web development with widely different tech stacks (from Python, Flask/Django, Postgres, to C# with MSSQL) and on-site tech support, to fully cover small to medium companies tech-needs.
We have the competence to fill all our clients needs in digital marketing, application development, tech-stack migrations and much more.
SEEKING WORK - Remote or Local (Stockholm, Sweden)
My name is Jonathan Grahl and I work exclusively with Flask/Django platforms. With over 2 years of experience with these platform I can build stable & productive code bases.
Currently I am helping out different companies with implementing custom CMS/e-commerce solutions built with modularity and extendability in mind.