Hi, I'm Neeharika and I've been mentoring Mozilla Builders for the last several months. I'm a former engineer and serial entrepreneur with expertise in product, customer success, and enterprise sales. Early last year my company sold to a larger player and I decided to shift gears to helping other entrepreneurs. It has been so incredible to see what teams around the world are building to make the internet a more open and safer place! Here to answer any questions you might have!
I'm a former founder who recently sold her company. Please do not contact me for Engineering roles at this time. Looking for Product / Growth / Biz Ops
Sonar is a SaaS platform that companies use to mobile message (think SMS + FB Messenger) their customers. When companies communicate on the channels their customers prefer (especially while on the go), they get happier customers who engage more with them!
To learn more about who we are, our engineering culture, and whether this is the right place for you, read our Key Values profile: https://www.keyvalues.com/sonar
Sonar | Customer Success Manager | San Francisco, CA | ONSITE | Full-Time
Do internal tools that help company efficiency excite you as much as they excite us? Sonar is a platform that super-powers customer success teams to make their customers happy with text messaging.
At Sonar, you’ll get to wear multiple hats and heavily influence our product roadmap, customer-facing voice, and own the customer journey. This role is a great foray into either Chief Success Officer or Product.
* Our culture: Our culture is close-knit, transparent, and collaborative. If you’re interested putting your mind to difficult problems with smart people who prioritize customers and learning, you’ll love it at Sonar.
* Our funding: Some top VCs and angels believe in us, including Quest Venture Partners, 500 Startups, the TwilioFund, Hiten Shah, and Semil Shah.
Sonar | Senior Software Engineer | San Francisco, CA | ONSITE | Full-Time
Hate calling companies and waiting on hold? Sonar (https://www.sendsonar.com) allows you text businesses and get help quickly.
We're VC-backed, with strong revenue and growth. You'll be joining as a senior engineer and could become CTO or Head of Engineering here.
* Our culture: Our culture is close-knit, transparent, and collaborative. If you’re interested putting your mind to difficult problems with smart people who prioritize customers and learning, you’ll love it at Sonar.
* Our funding: Some top VCs and angels believe in us, including Quest Venture Partners, 500 Startups, the TwilioFund, Hiten Shah, and Semil Shah.
I am one of the Engineers here at Sonar. We have a great team and are looking to expand. If you are excited by working with large datasets, scaling applications that handle millions of messages, and working with a fun team, send us your resume!
Top things I like about working at Sonar:
• Leadership opportunities
• Large datasets
• Interesting feature work
• Good work life balance
• The people I get to work with
This is a case study that talks about how Bohemian Guitars increased mobile sales by 98% by allowing customers to ask questions just before deciding whether or not to make a purchase. The guitars are really cool and I just bought a ukelele on their Indiegogo campaign! Check it out: https://www.indiegogo.com/projects/the-boho-series-2-0-by-bo...
This is a bit of "with great power, comes great responsibility" situation. It's really easy to piss someone off if you keep texting them. That's why Sonar is all about high touch two-way SMS, and that's largely how Mayvenn uses SMS as well. To use SMS effectively, it's important to let users opt in themselves, so they know to expect SMS and have the option to opt out. Mayvenn places their phone number on their website and asks customers if they want to opt in on the registration form.
Yup, some examples are service businesses to coordinate with users--(Rinse, Shyp, Handy etc.) Handy is even using it to register users for recurring cleaning service if they had a good experience. Delivery on demand companies are using it to allow opt out (Susie assumes you want a meal from them everyday unless you opt out of it.) Mayvenn's definitely the first to apply SMS to Ecommerce so well.
I wrote this case study to analyze how Mayvenn built up to 10s of millions in revenue and 30,000 hair stylsits across the United States. It was great to talk to Taylor Wang (COO of Mayvenn) and get his thoughts on it all. Esp on Email vs. SMS. Let me know if anyone has any questions!
