I'd freak out if that second example from the feature-list would happen to me while I was browsing some site. "Hello I see you are having issues finding the 'free account' button?" ... "are you spying on me?"

edit: ok, maybe not "freak out" but i'd certainly feel at unease. Specially if it was a site enabling some form of PIM/im/private-ish activity.

Seems quite useful. Though I was wondering;

How do you measure the "relation" one has with a user? I.e. going from red to green on the meter - what are the factors?

Does your service also provide, built-in, the ability for our users to give us feedback directly at our own site?

Lastly, if you can, would you mind sharing with us the name of the 3rd party service you're referring to (to find social data from email addresses)?

Anyways, something like this might very well be what we've been looking for. Or rather, we're looking for a method/service/platform to enable us to effectivly communicate with our customers (not necesserily in terms of "effective medium").

Hi jsean, David from Intercom here.

I can't talk about the "relation" metric as I'm not as familiar with this part of the product as I am with others, but hopefully I can help you with some of your other questions.

Currently with the widget the user can read new messages from you, write new messages to you, and reply to either type of message.

Right now the behaviour is that, if a user doesn't have any unread messages, clicking on the inbox link brings them to a new message form. There's also a "New" button in the inbox (seen here: http://intercomapp.com/images/marketing/shots/5.jpg ) that brings them to the same form.

If you have an Exceptional account (getexceptional.com) you can see the widget in action.

We're using Qwerly at the moment for social data.

If you have any further questions, let me know here or fire us a tweet @intercomapp.

David

It's funny how people still refer to Google as a search-company.

Where I live, up in northern europe, in pretty much every single news story where google is mentioned they still say "the search giant", "the websearch company" etc. The same way they call(ed) Microsoft "the software giant".

edit: I don't think "search giant" or even "search" is or ever was an approprate tag for Google. It is and has always been an ad aggregating (adregator?) company who merely used (and now even more) the vast quantity of content on the web and the users desire to locate it as the underlying mechanism for enabling it's business.

Google might make money from advertising, yes. But, as far as the average person is concerned, Google means search.

Whether Google likes it or not, their name is synonymous with search. When someone says "Just Google it", they don't mean to go to your tv and start watching something. They don't mean to look at your phone and play a game. They mean to go to your computer, open a web browser and search for something.

>>Google might make money from advertising, yes. But, as far as the average person is concerned, Google means search.

Yes, exactly, precisely that is what I find funny. Not in a "you average people, go read up on your google facts" or even in a way that I particularly care take a stand against/with. I just find it cosmically funny somehow. If I may stretch it a tad; almost in a dystopian, dark comedic sense.

edit: and also, you say "average", in my above post I said news stories, that is, journalists. They really shouldn't be "average" in this context. If they are, then yeah sure, their readers will become.

Google search came before adsense, btw.

Also, you could say the same thing about facebook. It's not a social network, it's an ad aggregating company who merely used the vast network of people for enabling it's business.

Also, magazines, newspapers, tv, etc.

Basically, it's a tautology for anyone running ads.

>>.. it sounds like Facebook missed out on a hire it probably should have made. Commitment, motivation, intelligence, and learning skills..

When you say Facebook missed out on a hire it implies he has what they seek and by not hiring him they are now not getting what they first sought, right? I wonder if that's the case though. There probably exists people who are committed, motivated, intelligent and has good learning skills but yet also would manage to perform "flawlessly" (during the interview) or even as sought.

Now I'm not saying anything about whether they should have hired him or not, just merely stating that above conditions (commitment etc) are not always enough when comparing candidates. Ones current knowledge base is a factor since if persona A has x amount of knowledge and person B has y where y>x it would take A time to go from x to y while in the same time B goes from y to z where z>y.

>>just his lack of knowledge about some technical issues

"just". That's the thing. Why not hire the committed, motivated, intelligent, good learning-skilled person without that lack of knowledge about that technical issue? As he states in his post -- it's not like [big tech-company] has a shortage of bright people to pick and choose from.

"The U.S. would be a less likely suspect because it uses offensive cyberoperations infrequently and usually only under specific circumstances when officials are confident the operation will affect only its target, current and former U.S. officials said."

I wonder what a "current or former [any country] officials" would have said other than a paraphrase of above...

Really I'm not being conspiratorial here, just thinking out aloud whether quoted statement is meaningless or not.

Squeryl is really awesome as far as scala-orms go. I've used it in a couple of hobby projects and currently am using it in a bigger, and hopefully revenue bringing, project (a mix consisting of scala, wicket, squeryl and mysql. So far so good!)

Maxime, the guy behind squeryl is also very very helpful. I've posted a few questions on squeryl's group and have never waited more than a day for a reply.

Perhaps it's because squeryl still is relatively unknown, but still, this goes to show that this project at least has a Human Interface which is always nice.

Lastly, hopefully squeryl will get some more attention now that Lift has given it some official attention.

Anyways, yeah. Squeryl. Cheers.

An alternative for gnome; Klavaro. Despite the 'K' it's gtk.

How come Robert sucks?

edit: ok, if you didn't notice source's filename; http://sota.gen.nz/compat2/robert_you_suck.c

And just in case... also ;)

There's a tradition of ridiculous file names for these things, like jessica_biel_naked_in_my_bed.c

Both file names and nicks really - Przemysław Frasunek listed in the code is (was?) also known as "babcia padlina" (grandma carrion)

Dobrze rozumiec :)

From that file, this guy http://swiecki.net/index.html is mentioned a few times in the comments, I'd guess it's him (perhaps this is what the other reply to this thread meant).

ea = [robert, tavis, ben]; assert uploader in ea[1:] :p

Somewhere in the kernel, 2008: "hey, what are these lines for? nah, we are safe removing them..."

edit: robert is the author of the original exploit, that resurfaced when ben found the patch had gone from kernel.

Yeah, that was what I thought too! I remember snakes having something more akin to heat vision - and thus meaning no dead prey. My facts might be outdated or just simply wrong. Better check my facts.

I did some googling and it seems that on a lot of the reptile boards they say that the only safe way to feed your snake is with dead mice.

Well.. I do that and I also code.

<joke>Well, you need to delegate the coding part then.</joke>