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These apps don't usually give the driver or restaurant access to the customer's phone number.

They use a proxy system where the driver has to call a standard number provided by the app and then input a code to identify the specific customer.

That's typically only available while the order is in progress.






Do you know for sure that's the case for deliveroo?

Yes.

I have been called by a variety of restaurants and drivers 7 times since March 2023 while using Deliveroo - who all came through the same London phone number.

I don't even live in London.

A search online for the number (020 3871 3395) shows that others have been called by both drivers and restaurants on this number. [1]

[1] - https://who-called.co.uk/Number/02038713395


How does the fact that you can't see their number imply that they can't see your number?



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