I imagine there is a big gap between the things they deal with the most and the things they need to plan for the most.
I send more emails than anything, but if you tried to get me to spend time being trained on sending email they wouldn’t find your body.
Conversely I design new courses rarely, but when I do it matters immensely that it’s done well. Resources and support and structure to help me do that well when I need to is most welcome.
