Startup school's valuable first lesson in customer communication and PR is right... | Hacker News

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		roynal on Aug 20, 2018 \| parent \| context \| favorite \| on: Startup School Advisor Track: You Are In Startup school's valuable first lesson in customer communication and PR is right here. Well, software screwed up the experience and crushed the expectations of so many, including me. Moving on :)...

snowmaker on Aug 20, 2018 [–]

You're right - it was a huge lesson for us that we need to have way better protections in place to prevent something like this from happening.

roynal on Aug 20, 2018 | [–]

Acknowledge the effort you're taking to correct this snafu.

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