Currently there are about 3 million people working in call centers in the US alone and millions more in other countries [1].
Given the technological trajectory, over time there will be less need for people who serve purely as the ‘interface’ using minimal skills and knowledge. At the same time, we still need many more people to work in the physical world: cooking nutritious meals, construction, and caring for the elderly are some examples.
Since we cannot assume that everyone can develop skills needed to thrive in demanding technical or knowledge-based jobs, a key priority in many countries should be supporting certain segments of the population to develop the skills and attitude necessary to work in these physical jobs: Most of which are too complex for AI and robotics to effectively replace in the next few decades.
In addition, vocational education should be improved and updated to make use of appropriate technology to increase productivity and reduce physical demand on the body.
Given the technological trajectory, over time there will be less need for people who serve purely as the ‘interface’ using minimal skills and knowledge. At the same time, we still need many more people to work in the physical world: cooking nutritious meals, construction, and caring for the elderly are some examples.
Since we cannot assume that everyone can develop skills needed to thrive in demanding technical or knowledge-based jobs, a key priority in many countries should be supporting certain segments of the population to develop the skills and attitude necessary to work in these physical jobs: Most of which are too complex for AI and robotics to effectively replace in the next few decades.
In addition, vocational education should be improved and updated to make use of appropriate technology to increase productivity and reduce physical demand on the body.
[1] https://info.siteselectiongroup.com/blog/how-big-is-the-us-c...